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SALESFORCE ARCHITECT
Designing and optimizing enterprise Salesforce ecosystems through data architecture, integration strategy, and scalable system design
My work focuses on stabilizing fragmented enterprise systems, improving data integrity, and building scalable Salesforce architectures designed for long-term growth.
My approach typically centers around four core areas:
Solution
Architecture
Architecting scalable solutions that align business strategy, navigate technical realities and protect long-term system health
Data Architecture
& Integration
Designing reliable data models and integrations that ensure consistency, build trust and enable actionable insights
System Stabilization
& Optimization
Optimizing system performance and reducing complexity to improve stability, reliability, and long-term sustainability
Delivery
Alignment
Aligning product, business, and engineering teams to turn strategy into clear, executable outcomes
Featured Case Studies
Transformed a fragmented onboarding process into a centralized, system-driven platform, improving provider experience and operational visibility.
Self-Service: Guided provider onboarding experience
Workflow Automation: Structured task routing and SLA tracking
Data Validation: Integration with credentialing sources
Security: Role-based access and audit-ready model
Visibility: Real-time status and performance tracking
Transitioned a legacy support platform to Salesforce Service Cloud, modernizing support operations and creating a unified workflow model across customer interactions and internal teams.
Workflow Management: Automated routing, queue management and SLA tracking
Customer Experience: Expanded support channels and self-service capabilities
Team Collaboration: Connected support and engineering workflows
Operational Visibility: Consistent reporting and support activity tracking
Platform Modernization: Established Salesforce as the operational system of record
Modernized a heavily customized Salesforce CRM architecture by redesigning the enterprise data model, reducing duplication and aligning the platform with scalable operational workflows and standard Salesforce capabilities.
Data Architecture: Normalized entity and relationship structures
Platform Governance: Reduced technical debt and recursive dependencies
Lifecycle Visibility: Improved contract and product reporting
Integration Alignment: Controlled data load and synchronization patterns
Scalability: Simplified architecture for long-term platform growth
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All diagrams, solution designs and supporting artifacts were created by Katrina Nemecek and adapted from real-world experience for portfolio presentation. Company names, data and implementation details have been modified or fictionalized where appropriate.
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